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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- How To Find the Serial Number
How To Find the Serial Number . Find the Serial Number . The serial number is on the back of the machine. more...
- How To Scan a Document to a Computer Using the Scan To Feature
How To Scan a Document to a Computer Using the Scan To Feature . Open the Companion Director application: Click on the [Start] button, click on [All Programs], click on [Xerox Companion Suite], click on [Phaser 3100MFP], and then click on [Companion Director]. Click on the [Scan To] icon, or press the [Scan] button on the machine's Control Panel and then select [Scan-To-PC]. more...
- Paper Jam External Tray Message
Paper Jam External Tray Message . Open the Paper Jam Cover located at the back of the machine. Remove any jammed paper and paper fragments. more...
- Toner Empty Replace Message
NOTE: Always use the smart card provided with the new Print Cartridge when replacing the cartridge. Insert the smart card provided with the new Print Cartridge into the smart card reader. A "Please Wait" message will be displayed while the machine reads the smart card, and then a "New Toner Remove Card" message will be displayed. more...
- Vertical White Lines or Bands on Prints, Copies, or Scans
NOTE: Always use the smart card provided with the new Print Cartridge when replacing the cartridge. Insert the smart card provided with the new Print Cartridge into the smart card reader. NOTE: If the smart card has been used with a previous installation of a Print Cartridge, a "Remove Card Already Used" message will be displayed. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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